The Uniquehome

You can pay by credit card, but please make sure your credit card belongs to Visa, JCB, or MasterCard.

Our website uses SSL encryption to ensure that all data passed between the web server and the browser remains private and complete. Please be assured that your payment is always safe.

Yes, the purchase details will be shown on your bill or bank account.

Sometimes the confirmation email is mistaken for spam. If you haven’t received our email for a long time, please check your junk mailbox.

If you have checked the spam mailbox and there is still no confirmation letter, don’t worry, please send an email to sales@theuniquehome.com, we will help you solve the problem as soon as possible.

Sorry, we will not be able to modify the order details after placing an order.

Or you can apply to cancel the order within 2 hours, after canceling you can place a new order.

1. Poor network signal

If the network is not good and the data cannot be connected normally, the payment will fail. You can change the network or restart the browser, and then try to pay again.

2. Unsupported browser

Some browsers cannot complete the payment normally. It is recommended that you use Google Chrome or Firefox to make the payment. After performing the above two operations, if your payment still fails, please check the next reason.

3. Credit Card Reason

• Expired credit cards will cause payment failure, please make sure your credit card is valid.
• Your credit card does not have permission to conduct online, cross-border or overseas transactions, you can call the bank to check the restrictions on your credit card account.
• Your billing address is different from the information on file with your credit card, which may cause your payment to fail. Please make sure that your billing address and the information on file with your credit card are exactly the same. You can also contact your bank for more help.
• Due to the unusual nature of the transaction and its amount, some banks or credit/debit card issuers may reject the payment. They may identify it as a high-priced deal and, therefore, a fraudulent transaction. Please call your bank and let them know that you have authorized this transaction. Once they have your confirmation, you should be able to place your order successfully and immediately.

If your payment still fails, please contact us and we will help you solve the problem.

Yes, you can cancel the order. However, orders can only be cancelled within the first 24 hours. If you cancel the order within 2 hours, you will get a full refund; if you cancel the order within 6 hours, you get 80% of the fee and if you cancel the order within 24 hours, you get a 60% refund.

In the order history list on personal page, you can cancel the order by clicking the “Cancel” button of the item you ordered.