OUR POLICIES – The Uniquehome

About Our Policies

Order cancellations can only be made within the first 24 hours. If you cancel the order within 2 hours, you will get a full refund; if you cancel the order within 6 hours, you get 80% of the fee and if you cancel the order within 24 hours, you get a 60% refund.
If you encounter any problems related to use, please feel free to contact us via sales@theuniquehome.com Our customer service will reply to you within 24 hours.

Installation is free.
Due to the nature of some of our products and our desire to be accountable for the quality of the goods delivered to you, we offer installation services on demanding products and the following are to be well noted.
Installation is free. Issues on product installations carried out by a third party (E.g. Customer/other non-certified engineers) will not be treated by the unique home after sell unit.
Customers are to ensure they have accepted the delivered product before allowing our assigned installation officer to install the product as items returned after installation would be treated under our “repair policy” which is applicable on a case-by-case basis. You can always reach out to us for more clarifications and/or what would be applicable to your purchase on any of our contact details at the end of this policy page.

Within a 300 mile radius from each store, We offer free fast home delivery and drive through pick up, depending on the product as well as your location. if outside the state, delivery takes 3-7 days and there is a little charge, which you pay at time of delivery. Our familiar trucks visit thousands of cities and towns in a six‑state region.
Customers are very much advised to inspect products and be sure the product is in very good and acceptable conditions before appending signatures on the waybill. After receiving your product, if there is any manufacturing fault or delivery damage, please contact us, we will return/replace for free

Signing the way-bill serves as an affirmation of goods delivered in good condition.

After receiving your product, if there is any manufacturing fault or shipping damage, please contact us, we will return/replace for free
The refund does not include the service charges deducted by Visa, Verve or MasterCard/
Credit Card. You can request a refund of the handling fee by reaching out to CS or the bank.
Self-induced damages would not be accepted or covered by our return policy.
The Unique Home does not charge any restocking fees for returns regardless of the reason for return.
Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label are not eligible for return and may be rejected.
Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection)are not eligible for return and may be rejected.

Usually, most customer questions can be found in the FAQ.